26 April 2019
Answers to common questions and problems
Screen and chart captures
'Something went wrong' image, instead of your chart
If you see the 'Something went wrong' image instead of chart that you were expecting to see, there are several things to try.
- Did you remember to share the chart? You can test this by opening your browser in 'incognito' mode and trying to view the chart url. If you see the page below, then it is likely the page has not been shared. See how to share your chart
The chart shows the wrong timeframe
- Only the following timeframes are supported...
1, 3, 5, 15, 30, 45, 1H, 2H, 3H, 4H, 1D, 1W, 1M
- When setting the timeframe in the URL using the
interval=query string, you can only use one of the values above and they have to use captial letters or TradingView will show an error.
Chart is missing
- Check your alert text for the
chart:command and check it is correct. It should be like the example below (note no space between
chart:and the charts address...
Some images from Unsplash
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TradingView has a feature that lets you view any of your shared charts using a different symbol or time interval to the one used on the saved chart. Alertatron offers a couple of ways you can use this to adjust your charts for each alert that arrives.
Telegram is our most popular integration, so it makes sense to include a step by step guide to help you get started. Each Telegram integration you add can send alerts to a single chat, group or channel, and there are a couple of simple steps to go through to securely link up Alertatron and your chat session.