Troubleshooting guide
26 April 2019
Answers to common questions and problems
Screen and chart captures
'Something went wrong' image, instead of your chart
If you see the 'Something went wrong' image instead of chart that you were expecting to see, there are several things to try.
- Did you remember to share the chart? You can test this by opening your browser in 'incognito' mode and trying to view the chart url. If you see the page below, then it is likely the page has not been shared. See how to share your chart
The chart shows the wrong timeframe
- Only the following timeframes are supported...
1, 3, 5, 15, 30, 45, 1H, 2H, 3H, 4H, 1D, 1W, 1M - When setting the timeframe in the URL using the
interval=
query string, you can only use one of the values above and they have to use captial letters or TradingView will show an error.
Chart is missing
- Check your alert text for the
chart:
command and check it is correct. It should be like the example below (note no space betweenchart:
and the charts address...
chart:https://www.tradingview.com/chart/abcdef12/
Some images from Unsplash
About Alertatron.com
Your TradingView alerts, with charts, PM'd to you.
Auto-trade on any alert.
Get all your alerts from TradingView, sent to Telegram, Discord, Slack, Email or webhooks, with a chart snapshot attached.
Capture Charts
See a high quality chart with every alert, captured at the moment the alert was triggered. See exactly what the market was doing and make informed decisions.
Automate Trading
Trigger orders on popular cryptocurrency exchanges and trade 24/7. Access powerful algorithmic orders to maximise your profits.
Integrations
Connect your alerts to Telegram (channels, groups and private chats), Discord, Slack, email or send push notifications to other services with webhooks.
Easy To Setup
Nothing to install and no browser extensions. Captures alerts 24/7, even with your computer switched off. Be up and running in seconds.
Related content
Guide
How we calculate alert usage
Your usage is measured using a continuous 30 day rolling total. Here's how that works...
Guide
Include current price and more in your alerts
Using TradingView alerts, it is now possible to add the current price, indicator values and more into your alert messages. Here we explain how...
Guide
Adjusting the symbol and time interval on saved TradingView charts
TradingView has a feature that lets you view any of your shared charts using a different symbol or time interval to the one used on the saved chart. Alertatron offers a couple of ways you can use this to adjust your charts for each alert that arrives.
Guide
Keeping your alerts organized
It's too easy to end up with all your alerts mixed up in a big mess. Here's how we recommend you keep things organised and ensure you see the right alerts in the right places at the right times.
Guide
Making use of groups
Groups provide a powerful way to filter your alerts into different categories. Each group can have its own set of integrations linked to it so each group can forward alerts to different places.
Guide
Sending alerts to Telegram
Telegram is our most popular integration, so it makes sense to include a step by step guide to help you get started. Each Telegram integration you add can send alerts to a single chat, group or channel, and there are a couple of simple steps to go through to securely link up Alertatron and your chat session.