Troubleshooting guide

26 April 2019

Answers to common questions and problems

Screen and chart captures

'Something went wrong' image, instead of your chart

If you see the 'Something went wrong' image instead of chart that you were expecting to see, there are several things to try.

  • Did you remember to share the chart? You can test this by opening your browser in 'incognito' mode and trying to view the chart url. If you see the page below, then it is likely the page has not been shared. See how to share your chart
TradingView missing chart or chart not shared
TradingView missing chart or chart not shared

The chart shows the wrong timeframe
  • Only the following timeframes are supported...
    1, 3, 5, 15, 30, 45, 1H, 2H, 3H, 4H, 1D, 1W, 1M
  • When setting the timeframe in the URL using the interval= query string, you can only use one of the values above and they have to use captial letters or TradingView will show an error.

Chart is missing
  • Check your alert text for the chart: command and check it is correct. It should be like the example below (note no space between chart: and the charts address...
chart:https://www.tradingview.com/chart/abcdef12/

Some images from Unsplash

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